This Privacy Policy explains how Cleaning Chicks LLC (“Cleaning Chicks,” “we,” “our,” or “us”) collects, uses, shares, and protects information when you visit Cleaning-Chicks.com, request a quote, book a cleaning service, communicate with us, submit a form, opt into text messages, use our website, or otherwise interact with our business.
We may collect information that you provide directly, including your name, phone number, email address, service address, billing information, cleaning needs, property access instructions, photos, preferred service dates, messages, reviews, referral details, and information submitted through contact forms, chat widgets, quote forms, booking forms, email, phone calls, text messages, or in-person conversations. We may also collect website usage information such as IP address, device/browser type, pages viewed, form interactions, cookies, and analytics data.
We use information to respond to inquiries, prepare quotes, schedule services, provide cleaning services, manage customer accounts, send appointment reminders, send service updates, collect payment, provide customer support, document work completed, prepare Pending Punch Items Reports, request reviews, process referrals, improve our website, protect our business, comply with law, and send marketing communications only where permitted and consented to.
If you provide your mobile phone number and opt into SMS messages, we may use your number to send service-related messages such as quote follow-ups, scheduling, appointment reminders, access questions, service updates, billing/payment reminders, review requests, referral information, and customer support messages. If you separately opt into marketing texts, we may send occasional promotional messages such as special offers, discounts, referral rewards, seasonal reminders, or service updates. SMS consent is optional and is not required to purchase services.
Cleaning Chicks LLC does not sell, rent, trade, or share mobile phone numbers, SMS opt-in records, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. We may allow trusted service providers to access this information only as needed to operate our business and support our services, such as customer service, scheduling, payment processing, website hosting, CRM, analytics, and message delivery. Text messaging opt-in data and consent will not be shared with third parties for unrelated marketing.
We may share limited information with service providers that help us operate the business, such as website hosting providers, CRM providers, phone/text messaging platforms, payment processors, email providers, scheduling tools, analytics tools, insurance or professional advisors, and subcontractors or team members who help provide customer service or cleaning services. We may also disclose information when required by law, to protect rights or safety, to respond to lawful requests, to resolve disputes, or in connection with a business transfer.
Payment information may be processed by third-party payment processors. We do not intentionally store full card numbers on our website. Payment processors may collect and process payment data according to their own terms and privacy policies.
Our website may use cookies, pixels, analytics, embedded forms, CRM tools, chat widgets, booking tools, or similar technologies to operate the website, improve user experience, understand website activity, and support marketing or customer communications. You may adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.
If you leave a public review, post, comment, or social media message, the information you choose to share may be visible publicly depending on the platform. Please do not include private, confidential, financial, medical, government ID, access code, or sensitive property information in public reviews, comments, or messages.
We may take photos or notes to document property condition, cleaning progress, completed work, access issues, excessive conditions, maintenance issues, or Pending Punch Items. Photos used for internal documentation, customer communication, apartment turnover support, or billing support are not intended for public marketing unless permission is obtained or identifying details are removed.
We retain information as long as reasonably necessary for business purposes, customer service, legal compliance, accounting, insurance, dispute resolution, service documentation, and operational records. Retention periods may vary by type of information and applicable requirements.
You may request updates to your contact information, ask us to stop sending marketing emails, or opt out of SMS messages. To stop text messages, reply STOP to any message or contact us directly. To request help, reply HELP or contact us at support@cleaning-chicks.com or 208-631-8536. If you opt out of marketing communications, we may still send transactional or service-related communications when permitted by law.
We use reasonable administrative, technical, and organizational safeguards to protect information. No website, transmission, CRM, messaging system, or storage method can be guaranteed completely secure. Customers should avoid sending sensitive personal, financial, medical, government ID, or access information through unsecured channels unless necessary.
Our services and website are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Last Updated date.
Cleaning Chicks LLC
Website: https://cleaning-chicks.com
Phone: 208-361-8536
Email: support@cleaning-chicks.com
Mailing Address or Service Area: Boise, Idaho